If you see a property that interests you, simply call us on +44 330 236 9812 or complete the ‘Contact Us’ form on our website. A member of our team will arrange a convenient viewing and take the time to understand your requirements, recommending suitable options based on your budget and preferences. We will also be happy to answer any questions and guide you through the next steps.

We offer virtual and video tours for those who are unable to attend in person, including applicants based overseas. Our lettings team will guide you through available apartments via a live video tour, showcasing suitable options based on your preferences. Simply get in touch and we will arrange an appointment, helping you find your ideal home with ease.

We offer a choice of furnished and unfurnished apartments, all complete with high-quality white goods. Whether you’re looking for a convenient, move-in ready home or prefer to style your space yourself, we have an option to suit you.

Yes. If you are looking to secure an apartment beyond our three-month reservation window, we would still be delighted to hear from you. Simply share your requirements with us and we will add you to our waiting list, ensuring you are among the first to be contacted as soon as suitable apartments become available within the booking period.

Once you have chosen your preferred apartment, simply let one of our letting consultants know and they will guide you through the reservation process. We will provide you with the holding deposit details and payment information.
We can reserve apartments up to two months in advance for a fixed holding deposit of £250. If you wish to secure an apartment three months ahead, the holding deposit is equivalent to one week’s rent. The holding deposit will be credited towards your first month’s rent.

Our standard residential contracts are Assured Periodic Tenancies, meaning our contracts are rolling on with no fixed end date. Should you wish to end your tenancy, you are required to provide two months’ notice in line with your tenancy agreement, ending on your rent due date, which is the 1st of each month. You may do this by sending us an email at [email protected] with your apartment details and proposed end date.

We carry out standard referencing checks as part of the application process. To meet our affordability criteria, applicants must have a combined annual income of at least 30 times the monthly rent.
If this requirement is not met, a guarantor will be required. Guarantors must be UK-based, have a clean credit history (with no CCJs or IVAs), and earn a minimum of 36 times the monthly rent.
If you do not know a guarantor, you may use our third-party partner service, RentGuarantor. You can obtain a quote via the following link: https://www.rentguarantor.com/quick-quote

We require a minimum of 10 working days to process applications. This timeframe may vary depending on how promptly all required documents are submitted and cooperation during each stage of the process. The referencing stage can typically take some time. We encourage applicants to complete their referencing as soon as they are contacted by our referencing provider, Homeppl, by uploading all required documents promptly and ensuring referees respond to requests without delay. This helps keep the process as smooth and efficient as possible.

We offer flexible deposit options to suit your needs when moving into your new home:

Traditional Tenancy Deposit (5 weeks’ rent)
This is the standard option, where a deposit equivalent to five weeks’ rent is paid upfront. Your deposit is securely protected in a government-approved scheme (TDS) and is returned at the end of your tenancy, subject to any agreed deductions.

Reposit (Deposit Alternative)
Reposit offers a lower upfront cost by replacing the traditional deposit with a one-off fee equivalent to one week’s rent. This can make moving more accessible and cost-effective. At the end of your tenancy, any charges are assessed in the usual way; if applicable, these are settled directly rather than deducted from a deposit, making the process straightforward and transparent.

Your rent includes high-speed internet, access to all on-site amenities, and use of our bookable resident spaces. Utilities and council tax are not included and will need to be arranged separately by the tenant.

You can book amenities and resident spaces through your RentCafe tenant portal or by speaking to a member of the reception team.
Bookable amenities can be reserved for up to three hours at a time, and you may book more than one amenity per day, subject to availability.

To report any maintenance issues, please submit a request via your RentCafe tenant portal in the first instance. This allows our team to assess and manage your request as efficiently as possible.
You may also contact us by email at [email protected], providing as much detail as possible along with any supporting photographs. Our maintenance team will review your query based on its priority and urgency, and will then arrange a suitable time with you to access the apartment and resolve the issue.

Yes, we offer both above-ground and underground parking options for residents. Above-ground spaces include electric vehicle charging points, while underground parking does not currently offer charging facilities.
Parking is available at an additional cost, with pricing varying depending on the option selected. If you would like to arrange a space, please get in touch and our team will be happy to confirm availability, provide pricing, and assist with issuing your permit. Vehicle details will be required for registration.

As our tenancies are offered on a periodic basis, there is no need to formally renew your agreement. For your peace of mind, your rent will be reviewed annually in line with the market, and our team will be in touch to notify you of any proposed changes at least two months before the proposed increase date.

Should you wish to end your tenancy, you are required to provide two months’ notice in line with your tenancy agreement, ending on your rent due date, which is the 1st of each month. Notice can be submitted by email to
[email protected], including your apartment details and proposed end date.

As your tenancy comes to an end, please ensure the following:

• The property is cleaned to the same standard as at the start of your tenancy, in line with the check-in inventory report (allowing for fair wear and tear).
• The apartment will be checked against the inventory report, and any discrepancies may result in deductions from your deposit.
• All keys and fobs are returned to reception on or before your tenancy end date.
• If you have a parking space, please ensure it is vacated and notify us once this has been done.
• All personal belongings are removed from the property.
• Any outstanding rent or charges are settled.